On Hold Company is thankful for its clients, who gave us high marks in satisfaction and had lots of nice things to say about us. (iStockphoto)

You like us! You really like us!

We have been blown away by some of the responses we received from our clients in a recent survey.

The numbers alone were impressive: 88 percent of our clients who responded said they would recommend us to others. And 65 percent have been with us three years or longer. The stat we are most proud of, though, is that 88 percent of our clients called on-hold messaging a useful marketing tool that adds value to their businesses.

What was most flattering was reading the anonymous comments from our clients. Here is what a few of them had to say:

“On hold messaging, properly done, gives our business a chance to inform our callers of promotions, additional services, and deadlines such that when they hear or see it again, it is already familiar to them. It is one of the 7-10 ‘touches’ in our marketing efforts to up-sell current clients.”

“We feel the control we have on customizing our own on-hold message by creating our own text, picking our own music along with announcer is very helpful. It allows us to portray our own company personality to our valued customers.”

“It is an excellent way to promote products while customers are on hold. We have actually had customers asked to be placed back on hold to finish listening to the message.”

“The customer service is amazing! Very helpful and always willing to help. The monthly price is also a great deal!”

“On-Hold Company has always treated our company with the utmost professionalism and service-minded customer service. We have been very pleased with our service and taking care of special requests we have had over the years.”

At On Hold Company, we never sit back and rest on our laurels. All that positive feedback makes us want to go even further to give our clients the best product and service in the on-hold messaging industry.

And if you need to boost your brand with an on-hold marketing campaign, we invite you to become part of the On Hold Company family.

Leave a comment