We track millions of online posts for thousands of today’s biggest brands.

Fact is… Customers are more vocal than ever, especially when the experience is negative.

Many businesses become numb to responses like these and think…

“You can’t please everyone.”

We’re here to tell you, there is a better way.

We track millions of online posts for thousands of today’s biggest brands.

Fact is… Customers are more vocal than ever, especially when the experience is negative.

Many businesses become numb to responses like these and think…

“You can’t please everyone.”

We’re here to tell you, there is a better way.

Here’s several reasons why multi-location companies struggle -- and how we help.

 

Poor On Hold Content

Companies spend 90% of their marketing budget to get people to call them. Unfortunately, the on hold message is often a bland blurb with generic music behind it.

 

Solution:

Award winning copywriters and engineers craft content that reflect your brand and engage your callers.

At On Hold, we look at our customers’ websites, banner messages, direct mail campaigns, radio advertising as well as keywords and phrases used in their marketing materials. Then we work to make sure that the on hold message is not only creative, but works in tandem with other marketing efforts. We help drive customers to the company website. We integrate messages with social media.

Our focus is to make sure that our customers are consistently applying their messages across all marketing touch points, and that the messages are targeted, creative and effective.

 

Poor On Hold Content

Companies spend 90% of their marketing budget to get people to call them. Unfortunately, the on hold message is often a bland blurb with generic music behind it.

 

Solution:

Award winning copywriters and engineers craft content that reflect your brand and engage your callers.

At On Hold, we look at our customers’ websites, banner messages, direct mail campaigns, radio advertising as well as keywords and phrases used in their marketing materials. Then we work to make sure that the on hold message is not only creative, but works in tandem with other marketing efforts. We help drive customers to the company website. We integrate messages with social media.

Our focus is to make sure that our customers are consistently applying their messages across all marketing touch points, and that the messages are targeted, creative and effective.

Do you know whats playing at all your locations...?

Unless you pick up the phone and call your company, how do you really know what’s being played for your customers while they are on hold?

quote

Solution:

Be 100% in the know with every site via our online web portal. 24/7

We go the extra mile to ensure your message is delivered reliably to every participating location.  Our IP-based technology provides the most advanced messaging capabilities, including hands-free updates.  Plus, we proactively monitor our client’s audio content — so you don’t have to.  At On Hold Company, the workload is on our plate… not yours.

Do you know whats playing at all your locations...?

Unless you pick up the phone and call your company, how do you really know what’s being played for your customers while they are on hold?

quote

Solution:

Be 100% in the know with every site via our online web portal. 24/7

We go the extra mile to ensure your message is delivered reliably to every participating location.  Our IP-based technology provides the most advanced messaging capabilities, including hands-free updates.  Plus, we proactively monitor our client’s audio content — so you don’t have to.  At On Hold Company, the workload in on our plate … not yours.

 

Just too difficult to manage

There are many factors that can contribute to this problem:

number-1

If your on hold system relies on manual operations by employees who are occupied with multiple tasks or those working in remote locations, there’s a chance that someone will forget to change the message on the right date and at the right time.


number-1

If you have multiple locations with various equipment types. You might have to mail 50 cassette tapes, 40 CD’s and 70 audio files to 160 different locations and hope that they arrive, get to the right person and that that person knows how to change the message.

 

These factors create a large margin for error making it nearly impossible to ensure a ‘go live’ date and time for your on hold messages.

 

Solution:

Let us do the heavy lifting! We can manage your ad content across every platform and location. Relax... We’ve got this!

It’s our business to create service successes for our clients.


 

On Hold Company is very easy to work with. Their service was delivered in a professional yet very personal manner beginning with their 800 customer service team all the way to commitments from their CEO. On Hold Company is a model for professionalism I wish all our vendors were as easy to work with.

Bruce Rhodes