Our customers tell us their prior experiences with other on hold message providers were seriously lacking in critical areas. Perhaps you can relate to...

• being left entirely on your own after the first on-hold message was finished.
• having a problem with your on-hold player.
• playing outdated on-hold messages because no one helped you make regular updates.
• having to develop the content of your own on-hold marketing messages.
• waiting too long for someone to return your call or address a problem.
• being dissatisfied with the quality of your on-hold messages.
• knowing more about on-hold messages than your provider.

If this has been your experience, we understand. We've heard these stories many times and we want you to know something POWERFUL. We handle things differently.

At On Hold Company, our core distinction is not just a commitment to crafting "one-of-a-kind" on-hold marketing plans that reflect your company's brand and reinforce your objectives. It's so much more. We recognize that as on-hold message strategies evolve over time they must be supported by passionate people and robust systems to ensure their continued success.

Staying true to our relational culture, we take a proactive approach with every client. We never stop making regular contact with you and our support systems continually monitor the heartbeat of our relationship. That's the difference between an on-hold vendor and a full-service on-hold message partner.

If you'd like to get a few things off your chest about your previous experience and you're looking for greener grass,
call us at 800-492-9030. We're great listeners!

Learn how it works.

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Our passion defines US!

Everyday you see winners talking about passion... athletes, actors, and celebrities doing amazing things and telling people that they love what they do. So, why is this important to you? At On Hold Company, we LOVE what we do and we believe that people who love what they do create amazing results!

Natural Instinct

Our On Hold Company team is filled with naturally talented people who love to help others. Their work is more than "just a job." They succeed by taking ownership of the task at hand, mastering it, and building a long-term relationship. Our company culture promotes exemplary customer service and gives team members the freedom to use their creativity.

We've Got Game

In our business, "Average" doesn't cut it. Being a winner means providing a level of service that simply can't be reproduced by our competitors. We understand the big picture... your advertising investment demands results. We've perfected the skill of defining audio brands and developing compelling ads with the right voice and music. Compare us to the competition, you'll see... "We Got Game"

Learn more about our custom on hold media & marketing campaigns

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The success of your on-hold message begins with choosing the right partner. Before you choose a message on hold company, you MUST know...

1. That every detail will be handled perfectly. Expect a Turn-Key Experience.

Look for a message on hold partner who is committed to providing a seamless experience. Be sure they can provide on-site assistance when needed and have a reliable platform for delivering your on-hold messages without delays or having to manually involve you in the updates.

2. That you are primed for long-term success... with Pro-Active Marketing Measures.

In this business, you really do get what you pay for. Many messaging on hold service providers offer a bargain basement price. After they create your first message, your company is "Out of Sight, Out of Mind." A real partner will have a plan in place to keep your hold messaging fresh and current. Your business changes constantly — why should your on hold messaging stay the same?

3. That a dedicated network is behind you. Look for a Reliable Support Staff.

The company you choose as an on-hold message provider should have dedicated Customer Service and Technical Support teams. Watch out for the 'one-man army' approach, offered by many providers. A coordinated network of trained professionals in the background makes all the difference.

4. That you can manage your account with ease... using Web-Based Management Software.

An innovative company will offer web-based management software that allows you to view account details, access past and present on-hold messages, request updates to your program, and track the status of each request in real-time.

Learn how it works.

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We recommend reading the following information SLOWLY to let it sink in.

The average business receives 125 calls per day. 70% of calls are placed on-hold for 45 seconds or longer and 30% of them hang up and never call back. It's estimated that each abandoned call represents about $34 in potential lost revenue. You could be loosing an incredible $153,000 in business every year based on a five day work week.

Take a closer look:

• 125 calls per day (125 calls)
• 70 percent put on-hold (87 calls)
• 70 percent of on-hold calls are on-hold for 45-60 seconds (61 calls)
• 30 percent hang up and never call back (18 calls)
• The average lost call represents about $34 in lost revenue
• 18 hang up calls per day at $34 per call is $612 in potential lost revenue per day.
• 52 weeks per year, five day work week, minus 10 holidays per year equals 250 business days
• If you're open five days per week, less holidays, that's $153,000 in potential lost revenue per year because of callers hanging up and never calling back!

Check out our Call Volume Calculator to see how much message on hold revenue you're missing.

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Get started now.