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On Hold Companys CEO Bryant Wilson named OHMA vice-chairman
May 14, 2013 - We are pleased to announce that our CEO, Bryant Wilson, has been elected vice-chairman of the board for the On Hold Messaging Association for 2013-2014. The On Hold Messaging Association is our industry trade organization that ensures member companies maintain … Continue reading
Plan for Business NOT as Usual
April 19, 2013 - Hurricane season is right around the corner and the National Weather Service predicts that 2013 will be a busy year. Other areas of the country worry about tornadoes and floods. Add in avalanches, wildfires, and mudslides. It seems that no … Continue reading
On-Hold Messages Add Value to Customer Wait Time
December 21, 2012 - Time is one of our most precious commodities these days. We live in a fast-paced world where everyone is trying to squeeze just a little bit more out of every minute. To many people, there really is no time to … Continue reading
Manage Expectations to Keep Holiday Callers Happy
December 5, 2012 - Holiday shopping can be a good-news-bad-news scenario for some businesses. Bigger crowds means longer lines. If you dont have a plan in place to handle those extra customers, Christmas shopping wont be so merry. The same is true for your … Continue reading
Customer Reviews Spur Us to be the Best at On Hold Company
November 16, 2012 - You like us! You really like us! We have been blown away by some of the responses we received from our clients in a recent survey. The numbers alone were impressive: 88 percent of our clients who responded said they … Continue reading