May 17, 2017

John Maxwell Solves Equation for Simple Leadership

Every year, the Chick-fil-A Leadercast assembles some top thinkers and speakers from diverse disciplines to inspire and encourage leaders in all aspects of life. The live […]
May 17, 2017

On Hold Company’s CEO Bryant Wilson named OHMA vice-chairman

We are pleased to announce that our CEO, Bryant Wilson, has been elected vice-chairman of the board for the On Hold Messaging Association for 2013-2014. The […]
May 12, 2017

Can You Have Too Much Marketing Success?

Every business we know is looking for marketing success. Well, every company except LG, according to a recent article: LG, which made the Nexus 4 flagship […]
May 3, 2017

On-Hold Marketing is a Marathon, not a Sprint

I recently completed a marathon. But race day was only the final 26.2 miles of a very long road to accomplishing my goal. The real work […]
April 24, 2017

Resolve the ‘Receptionist’s Dilemma’ with On-Hold Messaging and Training

It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]
April 18, 2017

In Customer Service, Put People Ahead of Platforms

Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]
April 18, 2017

Don’t Let Fear Hold You Back from On-Hold Messaging

Fear of change is a basic human trait. It’s also a trait of many businesses, especially large ones. In the past year alone, I have observed […]
April 12, 2017

On-Hold Marketing Lessons from Startups

Chicago’s business community is experiencing a confluence of large, well-established corporations and small tech startups. So it has become a great microcosm for studying things like […]
April 10, 2017

Plan for Business NOT as Usual

Hurricane season is right around the corner and the National Weather Service predicts that this will be a busy year. Other areas of the country worry about […]
April 10, 2017

Add Reviews into the Mix of Your On-Hold Messages

From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
April 3, 2017

Keep Your Marketing Efforts Balanced and Fit

When you go to the gym, you don’t just work on building your biceps. Well, maybe you do, but it’s not the best strategy to achieve […]
April 3, 2017

Phone Hold Message Needs Personal Touch

Let’s face it, for small businesses, it’s all about the customer. A recent article profiled several small businesses that were thriving by paying close attention to […]