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May 17, 2017

On Hold Company : A Fan of Chik-Fil-A’s Leadercast

At On Hold Company, we’re a fan of  the annual Chick-fil-A Leadercast which assembles top thinkers and speakers from diverse disciplines to inspire and encourage leaders […]
May 17, 2017

On Hold Company CEO Bryant Wilson named OHMA vice-chairman

We are pleased to announce that On Hold Company CEO, Bryant Wilson, has been elected vice-chairman of the board for the On Hold Messaging Association for […]
May 12, 2017

Can You Have Too Much Marketing Success?

Key Thought: On hold messaging is a win-win for any company’s marketing initiatives because it supports most other marketing efforts and it can stand alone. Every […]
May 3, 2017

On Hold Marketing is a Marathon, not a Sprint

A successful on hold marketing campaign is a long-term commitment, much like running a marathon.Here’s why. I recently completed a marathon. But race day was only […]
April 24, 2017

On-Hold Messaging and Training Resolves the ‘Receptionist’s Dilemma’

It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]
April 18, 2017

Three On Hold Messaging Strategies That Keeps Customers Happy

Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]
April 18, 2017

Don’t Let Fear Hold You Back from On Hold Messaging

In the past year alone, I have observed numerous companies that opted to stick with the “status quo” concerning their on hold messaging instead of looking […]
April 12, 2017

On Hold Marketing Lessons from Startups

Chicago’s business community is experiencing a confluence of large, well-established corporations and small tech startups. So it has become a great microcosm for studying things like […]
April 10, 2017

Make Messages on Hold Part of Your Disaster Preparedness Plan

Hurricanes, tornadoes, floods, avalanches, wildfires, and mudslides. It seems that no area is safe from disaster. And since you don’t always know when or where disaster […]
April 10, 2017

Add Reviews into the Mix of Your On-Hold Messages

From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
April 3, 2017

Can Your On Hold Messaging Program Compete with Modern Marketing?

Key Focus: Even with all of the modern, technological approaches today including smartphones, social media posts and apps, surveys show many customers still prefer to start […]
April 3, 2017

Add a Personal Touch to Your Messages on Hold

Let’s face it, for small businesses, it’s all about the customer. And when it comes to the customer, adding a personal touch to everything from a […]