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April 24, 2017

On-Hold Messaging and Training Resolves the ‘Receptionist’s Dilemma’

It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]
April 18, 2017

Three On Hold Messaging Strategies That Keeps Customers Happy

Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]
April 18, 2017

Don’t Let Fear Hold You Back from On Hold Messaging

In the past year alone, I have observed numerous companies that opted to stick with the “status quo” concerning their on hold messaging instead of looking […]
April 12, 2017

On Hold Marketing Lessons from Startups

Chicago’s business community is experiencing a confluence of large, well-established corporations and small tech startups. So it has become a great microcosm for studying things like […]
April 10, 2017

Make Messages on Hold Part of Your Disaster Preparedness Plan

Hurricanes, tornadoes, floods, avalanches, wildfires, and mudslides. It seems that no area is safe from disaster. And since you don’t always know when or where disaster […]
April 10, 2017

Add Reviews into the Mix of Your On-Hold Messages

From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
April 3, 2017

Can Your On Hold Messaging Program Compete with Modern Marketing?

Key Focus: Even with all of the modern, technological approaches today including smartphones, social media posts and apps, surveys show many customers still prefer to start […]
April 3, 2017

Add a Personal Touch to Your Messages on Hold

Let’s face it, for small businesses, it’s all about the customer. And when it comes to the customer, adding a personal touch to everything from a […]
March 31, 2017

Avoid Musical Mayhem with the Right Music for Business

As a business owner, you have invested a lot in your business. And we’re not just talking about financial investments, either. You have invested your time, […]
March 29, 2017

Count the Real Costs When Considering VOIP Telephone Service

Small business owners face lots of challenges. Many of those challenges seem to center around staying on top of the latest technology and keeping costs in […]
March 22, 2017

On Hold Marketing : How to Get Started and Plot a Successful Course

Sometimes taking on a new thing – like on hold marketing – can be intimidating. The uncertainty of charting new waters can lead to procrastination. And […]
March 22, 2017

On Hold Marketing Tips: Spruce Up Your Company’s Image for Spring

Ahh. Spring is in the air! The temperatures are getting warmer. The leaves are turning green again. And people everywhere are taking stock of the things […]